Browsing by Autor "Evans Tee"

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Analysis of Factors Affecting Outstanding Claim Provision of Non-Life Insurance Firms in Ghana
(RELX Group (Netherlands), 2017) Lawrence Asare Boadi; Evans Tee; Richard Takyi Opoku
This study investigated the determinants of estimating outstanding claim provision of nonlife insurance firms in Ghana. The study is based on panel data of non-life insurer’s outstanding claim provision, underwriting premium, reinsurance premium, paid claims and size of firm as well as macroeconomic variables such as inflation, investment rate and real GDP growth rate for 22 non-life insurance firms covering the period 2007-2012. The study fitted a fixed effect regression model which helped overcome simultaneity bias and gave consistent estimates. The results show that claims paid, reinsurance issued premiums and the lag of outstanding claim provision is negatively related to reported outstanding claim provision. Size and the real GDP growth rate were also found to be positively related with reported outstanding claim provision in the Ghanaian non-life insurance industry. The study based on the findings recommends that regression modelling may be applied in estimating outstanding claim provision in Ghana. The lag values of the outstanding claim provision should be factored in future estimations of outstanding claim liabilities and monitoring efforts by regulatory bodies should factor in avenues of checking on the insurer’s data recording. This is because information on previous year’s outstanding claim provision is observed to have an impact on the current outstanding claim provision.
Asset Liability Management and the Profitability of Listed Banks in Ghana
(RELX Group (Netherlands), 2017) Evans Tee
Comparing the Degree of Service Quality, Customer Satisfaction and Loyalty between Big and Small Banks in Ghana
(RELX Group (Netherlands), 2018) Daniel Kasser Tee; Evans Tee
The phenomenal effects of services quality on customer satisfaction and loyalty, coupled with the growing importance of the services sector to national economies, has increased the need for organisations to improve service quality. The main objective of this study was to determine the degree of service quality, customer satisfaction and loyalty among retail banking customers and to compare the individual levels of these constructs between big and small banks in Ghana. The data was sourced through a set of survey questionnaire from bank customers in Ghana. GAP analysis was then used to identify the strengths or deficiencies in service quality, customer satisfaction and customer loyalty. The results revealed that there are different Gaps score levels for the three study constructs. The service quality and customer satisfaction Gap scores of 1.57 and 1.50 respectively are appreciably high, compared to the customer loyalty Gap score of 2.37. In terms of bank size, the big banks in Ghana performed better than the small banks in all the three areas. It is recommended for the small banks to work at improving their performance levels on all fronts.
Determining the Degree of Service Quality, Customer Satisfaction and Loyalty: An Empirical Study of Retail Banking in Ghana
(RELX Group (Netherlands), 2018) Daniel Kasser Tee; Alexander Preko; Evans Tee
The intangible nature of services makes it difficult for an organisation to understand how its customers perceive and evaluate the quality of its services. The pressing need for banks to ensure customer satisfaction and loyalty makes it imperative for them to assess their service quality levels. The purpose of this study was to determine the degree of service quality, customer satisfaction and loyalty among retail banking customers in Ghana. The GAP analysis technique was applied to help in identifying the strengths or deficiencies in the service quality, customer satisfaction and customer loyalty levels, as judged by respondents. The results showed that the extent of Service Quality in Ghana’s banking industry is reasonably high. Also, the extent of Customer Satisfaction, which was rated, based on the single item question, recorded a higher rating over and above service quality. The mean score for Overall Customer Loyalty was 5.08 (Gap score=1.92), indicating a slightly high rate of customer loyalty among bank customers in Ghana. Overall, Customer Loyalty has a relatively high Gap score of 1.92, compared with Service Quality (Gap = 1.75) and customer satisfaction (Gap of 1.50). This points to the existence of lower levels of customer loyalty for the Ghana banking industry, followed by service quality and then customer satisfaction. The study further concluded that the Ghanaian banks should particularly pay attention to behavioural loyalty to help improve on the overall customer loyalty.
Liquidity Reactions Towards Dividend Announcements and Information Efficiency on the Ghana Stock Exchange
(RELX Group (Netherlands), 2017) Evans Tee
Stochastic Asset Models for Actuarial Use in Ghana
(RELX Group (Netherlands), 2017) Evans Tee; Eric Ofosu-Hene
The need for stochastic asset models has evolved from a common global standard for risk management in the Solvency II regime in Europe, IAIS Common Principles, Global ORSA standards NAIC, EIOPA, and OSFI. But the challenges in developing markets such as; lack of good quality data, inconsistent data coverage, market data not having long enough history, and lack of liquidity in certain parts of asset market have caused the absence of such models in Ghana. There have been a number of actuarial stochastic asset models designed for simulating future economic and investment conditions in several parts of the world. This study has discussed three of such models and determined which best fits the Ghanaian economic data. The data used for the empirical analysis in this study were taken from the Bank of Ghana database and the Ghana Stock Exchange. The study re-calibrated the models to derive the parameter set then compared the model results numerically after running 10000 simulations for 50 horizons. Investigations about the basic statistics of the simulated results for all the models are compared. The analysis revealed that all of the Ghanaian investment series used in the stochastic investment modeling are non-stationary in their mean, variance and auto-covariance. The study then found that the “Wilkie linear model” produced simulated values with similar characteristics to the historical data whiles the Whitten & Thomas TAR model produced simulated values with minimal forecast error. The study therefore suggests that since the “Wilkie linear model” has a relatively better parsimony, ready economic interpretation and its ability to mimic some important features of the Ghanaian economic series it deserves the attention of the actuary seeking to model jointly the behavior of asset returns and economic variables that matter in economic capital determination of insurance and pension business in Ghana.
The Effect of Foreign Direct Investment (FDI) on the Ghanaian Economic Growth
(RELX Group (Netherlands), 2017) Evans Tee; Frank Larbi; Rebbeca Johnson
Foreign direct investment (FDI) has been an important source of economic growth for Ghana, bringing in capital investment, technology and management knowledge needed for economic growth. This paper studied the relationship between FDI and economic growth in Ghana for the period 1980-2012 using time series data. The data used in this study was mainly from a secondary source consisting of yearly observations for real GDP growth and foreign direct investment net inflows as a percent of GDP (FDI ratio). The data was sourced from the World Banks World Development Indicators database. The linear regression technique was applied using the yearly data to ascertain the effect of FDI on real GDP. The study establishes that FDI and other two control variables under consideration impact significantly on the economic development of Ghana. It was determined in the research that the increasing trend of FDI inflows has also significantly increased the GDP of the country. Therefore, the FDI inflows to Ghana is a key driver for economic growth and development and that it does not only boost capital formation but also enhances the quality of capital stock in the country.
THREE DECADES OF PENSION ACCOUNTING RESEARCH: A BIBLIOMETRIC ANALYSIS ON IFRS AND US GAAP HARMONIZATION
(RELX Group (Netherlands), 2026) Eric D. Ofosu-Hene; Afia A. Oppong; Evans Tee
Understanding the Relationships between Service Quality, Customer Satisfaction and Loyalty: An Investigation of Ghana’s Retail Banking Sector
(RELX Group (Netherlands), 2018) Daniel Kasser Tee; Alex Preko; Evans Tee
This study set out to examine the interrelationships between service quality, customer satisfaction, and customer loyalty for the Ghana banking industry. The paper also evaluates the effects of the individual dimensions of service quality on overall service quality. Primary research data were collected using questionnaires administered face-to-face, via systematic random sampling approach. Confirmatory Factor Analyses (CFA) was then used to test the hypotheses and address the research objectives as well. The results showed that the three variables were positively interrelated, albeit with different p-values for significance. The five dimensions of service quality, tangibility, reliability, responsiveness, assurance and empathy, each affects overall service quality positively and significantly). The effects of service quality on customer satisfaction was direct, positive but insignificant. In the same manner, customer satisfaction positively but insignificantly impacts customer loyalty. Service quality was seen to positively and significantly affect customer loyalty in this study. The findings therefore serve as a good guide for banks to work at improving service quality, which will in turn positively influence satisfaction and loyalty.