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Browsing by Autor "Reina Matsumoto Nishizawa"

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    Desarrollo del Modelo Servqual para la medición de la calidad del servicio en la empresa de publicidad Ayuda Experto
    (Universidad Católica Boliviana San Pablo, 2014) Reina Matsumoto Nishizawa
    This paper will provide the measurement of the service quality of the Ayuda Experto publicity company, utilizing the Servqual tool. The Servqual model, mea...

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