Jhonny Bryan Maldonado Ballesteros2026-03-222026-03-22202310.62319/criterio.v.3i4.18https://doi.org/10.62319/criterio.v.3i4.18https://andeanlibrary.org/handle/123456789/74914Vehicular congestion occurs when the volume of traffic or the normal distribution of transportation generates a demand for space greater than that available. The objective of this study was to propose improvements in service levels to reduce vehicle congestion at the intersection of Tinkuy - Canada - H. Vásquez - Independencia avenue, in the city of Potosí. It was developed through a quantitative approach, a type of descriptive research and a field design, the information was collected through the observation technique and as an instrument a vehicle capacity record, the object of study is engineering. of urban traffic, the level of vehicular service is identified as a field of action. The results showed that currently the described intersection has a service level “C”. In addition, alternatives were analyzed to improve the service levels of the intersection, and the third was selected, which proposes the incorporation of a new roundabout at the intersection.enIntersection (aeronautics)RoundaboutTransport engineeringService (business)Level of serviceTraffic congestionComputer sciencearticle