Tolentino, Rodolfo E.Flores, Guisella A.Salcedo Peña, Freddy Enrique2026-03-232026-03-2320252223-303210.53287/junn3414ej42qhttps://doi.org/10.53287/junn3414ej42qhttps://andeanlibrary.org/handle/123456789/98521No. 33La investigación tuvo como objetivo determinar la relación entre la gestión educativa y la calidad de servicio en instituciones públicas de Lima Metropolitana. El enfoque fue cuantitativo de alcance descriptivo-correlacional, la muestra estuvo conformada por 93 docentes de 3 instituciones educativas en Lima Metropolitana. A este grupo se le aplicaron dos cuestionarios: uno para medir la percepción sobre la gestión educativa y otro para la calidad de servicio. En función de los resultados, para la calidad de servicio, un 14,0% de los participantes calificó esta calidad como baja, el 61,3% como regular y el 24,7% como alta. Sobre la gestión educativa, se indicó que el 21.5% consideró que era mala, el 37.6%, regular y el 40.9%, buena. El estudio concluyó que existe relación entre la gestión educativa y la calidad de servicio (rho= ,568; p = ,000).The objective of the research was to determine the relationship between educational management and service quality in public institutions in Metropolitan Lima. The approach was quantitative with a descriptive-correlational scope, the sample was made up of 93 teachers from 3 educational institutions in Metropolitan Lima. Two questionnaires were applied to this group: one to measure the perception of educational management and another for service quality. Based on the results, for the quality of service, 14.0% of the participants rated this quality as low, 61.3% as regular and 24.7% as high. Regarding educational management, it was indicated that 21.5% considered it to be bad, 37.6% considered it to be average, and 40.9% considered it to be good. The study concluded that there is a relationship between educational management and service quality (rho= .568; p = .000).esCalidad de servicioGestión educativaGestión escolarEducaciónQuality of serviceEducational managementSchool managementEducationQualidade de serviçoGestão educacionalGestão escolarEducaçãoArtículo Científico Publicado