Tejido social para la gobernanza inteligente

Abstract

This research proposes a conceptual model and a technological solution for the creation and consolidation of the Social Weave (social and human capital) for the development and effectiveness of Smart Governance mediated byInformation and Communication Technologies (ICTs) in the context of Smart Cities. Premises of lifelong learning arising from globalization and the digital revolution used as a basis to improve the skills and competencies of people throughout life (criticalfor innovation,productivity and competitiveness), aiming their realization staff, their participation in society and succeed in the workplace. It also aims to create a framework to assist the government in defining the associated public policy.The design of methodologies for characterization of the population,the development of citizenship skills and digital skills in inclusive settings (using principles of instructional engineering) and customization of services offered on the websites of the Government on line is proposed. Similarly, from the point of view of government institutions, It takes into account processes of organizational learning (key to the success of the Government Online),in order to guide the transformation of information into knowledge, disseminate and exploit such knowledge to increase the innovative and competitive capacity of these institutions.For testing the model, a prototype of Local Government website for the city of Bucaramanga. The prototype is oriented to offering health services. This study case leads to build strategies to strengthen the relations Government to Citizen (G2C) and Citizen to government (C2G), as results, Citizens members of the Information Society (sensitized and trained ) and the Government entity as a knowledgeable of needs citizens that provides clear, intuitive and simple services to facilitate management and strengthen its relationship with the Citizen .The context of Web 2.0 and the Semantic Web,methods,techniques and tools of statistics and Artificial Intelligence are the technological implements that will allow to carry out the development and testing of these initiatives.