Modelado y Diagnóstico de Procesos de Ingeniería y Proyectos en una Empresa Minera: Una Experiencia BPMN-XP

Abstract

Many organizations manage and control their business processes to gain a competitive advantage. A business process can involve multiple participants, whose coordination can be complex, and difficult to manage and control. Thus, BPMN graphical notations have become popular. Due to recurring delays and defaults on large engineering projects, a large Peruvian mining company began a modeling and process diagnostics initiative. This paper describes the BPMN model produced. The model combines cross-cutting characteristics of engineering projects with details specific to mining projects. The model was developed iterative with the active participation of the Document Control Manager of the Engineering and Projects Area and underwent a final validation by the Superintendent of Planning and Control. The model describes the existing processes in a clear, standard, and complete manner. The model allowed the diagnosis of inefficiencies, identifying bottlenecks caused by a) jobs with work overload, b) sub-processes that are too long and consist of too many tasks, and c) lack of warnings in some activities. While the successful experiences in the use of BPMN are many in the literature, the main objective of this paper is to describe the experience of the application of agile methodology eXtreme Programming (XP), applied in software projects, in developing our job.