Prioritization of Components of the System of Communications and Coordination Using the People Capability Maturity Model, Case Study: Ghom General Office of Foundation of Martyrs and Veterans Affairs

Abstract

Now a day many organizations endeavor in evolution of their processes to gain more maturation. A high percent of these organizations have selected maturity models to be able to design a map of a trajectory that prepares and makes them fertile for institutional maturity. The purpose of using this model in the organization is continuous development of people skillfulness. In this research, in addition to introducing people capability maturity model, we will prioritize components of the system of communications and coordination of the general office of Foundation of Martyrs and Veterans Affair in the province of Ghom using this model. This research was descriptive-survey study in kind and instrument of data collection was researcher formulated questionnaire with 21 items. After confirmation of validity and reliability of the research data using SPSS 18 software, results show that the components of system of communications and coordination of the general office of Foundation of Martyrs and Veterans Affair in Ghom province based on the model of people capability maturity and the Friedman test are in order of priority: executive commitments, executive ability, executive activities, confirmation of implementation and evaluation. It should also be noted that the situation of the components of evaluation and executive confirmation with attention to the mean obtained is not at a desired level and there is need for implementation and institutionalization efforts for establishment of a system of communications and coordination in these sections of the mentioned organization. DOI: 10.5901/mjss.2016.v7n3s2p71