A HIERARCHICAL TOPSIS METHOD BASED ON TYPE-2 FUZZY SETS TO EVALUATE SERVICE QUALITY OF PUBLIC TRANSPORTATION

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dc.contributor.authorAli Dehghani
dc.coverage.spatialBolivia
dc.date.accessioned2026-03-22T15:08:01Z
dc.date.available2026-03-22T15:08:01Z
dc.date.issued2018
dc.descriptionCitaciones: 6
dc.description.abstractIn this paper, a novel fuzzy Multiple Attribute Decision Making model is proposed for evaluate service quality of public transportation. Evaluation of service quality of public transportation systems is vital to improve productivity, gain profits and increase customer satisfaction,so, a systematic and scientific approach is necessary for its solution. In this study, a Hierarchical TOPSIS method based on interval type-2 fuzzy is proposed in which a group of experts determine the values and the weights of attribute and for calculating and comparing the alternatives, operators, and efficient functions on type-2 fuzzy sets are used. The steps of the method are described first, and then an application of the proposed method for evaluation of service quality of Public Transportation in Shahrekord is provided.
dc.identifier.urihttps://andeanlibrary.org/handle/123456789/50576
dc.language.isoen
dc.sourceNur University
dc.subjectTOPSIS
dc.subjectFuzzy logic
dc.subjectService quality
dc.subjectQuality (philosophy)
dc.subjectComputer science
dc.subjectCustomer satisfaction
dc.subjectService (business)
dc.subjectOperations research
dc.titleA HIERARCHICAL TOPSIS METHOD BASED ON TYPE-2 FUZZY SETS TO EVALUATE SERVICE QUALITY OF PUBLIC TRANSPORTATION
dc.typearticle

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