Evaluación de la calidad percibida de los cursos de maestría en una institución de educación superior privada
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Revista de Psicologia
Abstract
La presente investigación surge como respuesta a la creciente demanda social de transparentar la calidad percibida de los programas de maestría en instituciones de educación superior que ofrecen este tipo de postgrados, con este propósito, uno de los objetivo de esta investigación es crear y aplicar un instrumento de calidad percibida MASTERQUAL a estudiantes que han tomado la decisión de continuar estudios a nivel de postgrado. Los conceptos relevantes del instrumento de investigación son: confiabilidad, entendida como la cualidad de medir repetidas veces con la misma exactitud lo que de hecho mide un instrumento y cuyo coeficiente expone valores entre 0 y 1, y validez, entendida como el grado en que un instrumento realmente mide la variable que pretende medir. Posteriormente a la validez y confiabilidad del instrumento, se administró la prueba a un total de 138 estudiantes que cursan diferentes menciones en las maestrías del Área Social, Área Ciencias Exactas y Área Administración Financiera de una universidad privada de la ciudad de La Paz. Se ha evidenciado estadísticamente que existen diferencias en los niveles de calidad percibida entre las menciones de cada maestría, así como, entre los diferentes programas de maestría.
The following research arises as an answerto the growing social demand to reveal the quality perceived of the masters' programs in higher education institutions that offer this type of postgraduate courses; forthis purpose, one ofthe objectives of this research isto develop and apply a quality instrument ofthe quality perceived MASTERQUAL to students who have taken the decision of continuing their studies at a postgraduate level. The relevant research instrument concepts ofthe investigation are: Reliability, understood as the quality to measure repeatedly times with the same accuracy what actually measures an instrument whose coefficient sets values between 0 and 1; and validity, understood as the degree to which an instrument actually measures the variable that it pretends to measure. Following the validity and reliability ofthe instrument, the test was administeredto a total of 138 students who are pursuing various masters' degrees ofthe Social Area, Exact Sciences Area, and Financial Management Sciences of a private university in La Paz city. It has statistically been shown that there are differences in the levels of perceived quality among the academic mentions of each mastery, as well as for the ones from different master's programs.
The following research arises as an answerto the growing social demand to reveal the quality perceived of the masters' programs in higher education institutions that offer this type of postgraduate courses; forthis purpose, one ofthe objectives of this research isto develop and apply a quality instrument ofthe quality perceived MASTERQUAL to students who have taken the decision of continuing their studies at a postgraduate level. The relevant research instrument concepts ofthe investigation are: Reliability, understood as the quality to measure repeatedly times with the same accuracy what actually measures an instrument whose coefficient sets values between 0 and 1; and validity, understood as the degree to which an instrument actually measures the variable that it pretends to measure. Following the validity and reliability ofthe instrument, the test was administeredto a total of 138 students who are pursuing various masters' degrees ofthe Social Area, Exact Sciences Area, and Financial Management Sciences of a private university in La Paz city. It has statistically been shown that there are differences in the levels of perceived quality among the academic mentions of each mastery, as well as for the ones from different master's programs.
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No. 13