Pragmatic guidelines and quality metrics in business process modeling: a case study

Abstract

Business process modeling is one of the first steps towards achieving organizational goals. This is why business process modeling quality is an essential aspect for the development and technical support of any company. This work focuses on the quality of business process models at a conceptual l evel (design and evaluation). In the literature there are works that propose practical guidelines for modeling, while others focus on quality metrics that allow the evaluation of the models. In this paper we use practical guidelines during the modeling phase of a business process for postgraduate studies. We applied a set of quality metrics and compare the results with those obtained from a similar model that did not use guidelines. The results provide support for the use of guidelines as a way for business process modeling quality improvement, and the practical utility of quality metrics in their evaluation.