Situación de los recursos humanos del sector público de salud, en el departamento de La Paz, trienio 1998-2000

Abstract

Total Quality Management (TQM) is a management philosophy and an operational methodology that provides a structured approach to improving health care. Group process is a key modality for achieving TQM goals. The background and similarities of group process as practiced by a psychiatric CNS are applied to the TQM role of group facilitator.