Gestión de la calidad y optimización a través de NB/ISO 9001:2015: Retos para la empresa TECFUCCA
Abstract
Para la administración de empresas productivas metalúrgicas es importante desarrollar procesos de gestión de la calidad y brinda solvencia en el mercado minero metalúrgico y su proyección. En tal sentido, la presente investigación tiene como objetivo Diseñar un sistema de gestión de la calidad con la aplicación de la norma NB/ISO 9001:2015 para optimizar los procesos productivos en la empresa Tecnología en Fundición Careaga Campos "TECFUCCA SRL" de la ciudad de Potosí. Para lograrlo se planteó una investigación de tipo descriptiva con paradigma mixto, a través de un cuestionario, entrevista semiestructurada y guía de observación. Estos instrumentos fueron aplicados a empleados y gerentes; así como la observación de los procesos en la empresa objeto de estudio. Los resultados arrojaron que la empresa no cuenta con una estructura organizacional adecuada, ni manual de gestión de la calidad. Para ello se diseñó una propuesta en base a los lineamientos de la norma NB/ISO 9001:2015, esto contempla: Manual de Gestión de la Calidad; Manual de Procedimientos; Manual de Funciones y Presupuesto de Implementación.
For the administration of productive metallurgical companies it is important to develop quality management processes and provide solvency in the metallurgical mining market and its projection. In this sense, the objective of this research is to design a quality management system with the application of the NB/ISO 9001:2015 standard to optimize the production processes in the company Technology in Fundición Careaga Campos "TECFUCCA SRL" in the city of Potosí. To achieve this, a descriptive research with mixed paradigm was proposed, through a questionnaire, a semi-structured interview and an observation guide. These instruments were applied to employees and managers; as well as the observation of the processes in the company under study. The results showed that the company does not have an adequate organizational structure or a quality management manual. For this purpose, a proposal was designed based on the guidelines of the NB/ISO 9001:2015 standard, this contemplates: Quality Management Manual; Procedures Manual; Functions Manual and Implementation Budget.
For the administration of productive metallurgical companies it is important to develop quality management processes and provide solvency in the metallurgical mining market and its projection. In this sense, the objective of this research is to design a quality management system with the application of the NB/ISO 9001:2015 standard to optimize the production processes in the company Technology in Fundición Careaga Campos "TECFUCCA SRL" in the city of Potosí. To achieve this, a descriptive research with mixed paradigm was proposed, through a questionnaire, a semi-structured interview and an observation guide. These instruments were applied to employees and managers; as well as the observation of the processes in the company under study. The results showed that the company does not have an adequate organizational structure or a quality management manual. For this purpose, a proposal was designed based on the guidelines of the NB/ISO 9001:2015 standard, this contemplates: Quality Management Manual; Procedures Manual; Functions Manual and Implementation Budget.
Description
Vol. 2, No. 3