Satisfacción de los estudiantes en el posgrado: elementos de influencia y políticas para su mejoramiento en una universidad en Ecuador
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Investigación y Negocios
Abstract
A partir de una revisión bibliográfica sobre satisfacción y calidad en la universidad se hace una crítica al enfoque empresarial de estos conceptos, aceptando que pese a ello es importante comprender la valoración que hace el estudiante a su experiencia universitaria. A continuación se resume el sistema de evaluación de la universidad en la que se realizó el estudio y sus componentes, y a partir del procesamiento de sus más de 250 mil registros en el departamento y período seleccionados, se determina que los elementos de mayor incidencia en la valoración general que hace el estudiante corresponden a los servicios no académicos concesionados (restaurante, cafetería, impresión y fotocopias), seguido de los servicios no académicos gestionados directamente por la universidad (internet dentro del campus y acceso electrónico al parqueadero). En los aspectos académicos los elementos que inciden en una menor valoración del estudiante fueron el aporte de la asignatura a la formación profesional y el nivel académico de la asignatura
Based on a bibliographic review on satisfaction and quality in the university, a criticism of the business ap-proach of these concepts is made, accepting that despite this it is important to understand the evaluation that the student makes of their university experience. The evaluation system of the university in which the study was carried out and its components are sum-marized below, and from the processing of its more than 250 thousand records in the selected depart-ment and period, it is determined that the elements with the greatest incidence in the general assessment made by the student corresponds to the conces-sioned non-academic services (restaurant, cafeteria, printing and photocopies), followed by the non-academic services managed directly by the university (internet within the campus and electronic access to the parking lot). In the academic aspects, the elements that affect a lower evaluation of the student were the contribution of the subjectto professional training and the academic level of the subject
Based on a bibliographic review on satisfaction and quality in the university, a criticism of the business ap-proach of these concepts is made, accepting that despite this it is important to understand the evaluation that the student makes of their university experience. The evaluation system of the university in which the study was carried out and its components are sum-marized below, and from the processing of its more than 250 thousand records in the selected depart-ment and period, it is determined that the elements with the greatest incidence in the general assessment made by the student corresponds to the conces-sioned non-academic services (restaurant, cafeteria, printing and photocopies), followed by the non-academic services managed directly by the university (internet within the campus and electronic access to the parking lot). In the academic aspects, the elements that affect a lower evaluation of the student were the contribution of the subjectto professional training and the academic level of the subject
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Vol. 15, No. 25