HEYCITY: UNA APLICACIÓN Y PLATAFORMA DE CARÁCTER SOCIAL EN LA NUBE
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Toda ciudad tiene problemas relacionados con su infraestructura, servicios o seguridad. Desafortunadamente, la mayoría de las ciudades carecen de un servicio o plataforma en línea donde los ciudadanos puedan reclamar acerca de esos problemas. Normalmente sólo hay una dirección de correo electrónico o número de teléfono donde se puede llamar, pero únicamente durante horas de oficina, lo que a menudo se traduce en frustración y en tiempos espera demasiados largos hasta que las autoridades locales puedan resolver esos problemas. En este artículo se presenta HeyCity, una aplicación y plataforma de carácter social que aborda este problema haciendo del ciudadano una parte activa de la solución, aumentando así la responsabilidad social. HeyCity ofrece una respuesta tecnológica para que los usuarios puedan informar sobre problemas utilizando sus teléfonos inteligentes y así colaborar con otros ciudadanos y las autoridades locales para resolver diferentes problemas. Para poder manejar una gran cantidad de usuarios distribuidos en varias ciudades, HeyCity fue desplegada en la Nube. Describimos el diseño, desarrollo, implementación y ejecución de HeyCity utilizando servicios y herramientas con tecnología de última generación de la Nube, justificando las opciones técnicas seleccionadas.
Every city has problems related to infrastructure, services or security. Unfortunately, most cities lack of an on-line service or platform where citizens can complain about those problems. Typically there is only an email address or phone number where they can call, but only during working hours, which often results in frustration and long processing time until local authorities can solve those problems. In this article, we present HeyCity, a social-oriented application and platform that addresses this problem, by making the citizen an active part of the solution, and therefore increases responsibility. HeyCity provides a technological answer where users can report problems using their smartphone and collaborate with other citizens and local authorities to solve the problems. To be able to handle a large number of users distributed in different cities, HeyCity was deployed on the Cloud. We describe the design, development, deployment and execution of HeyCity on state-of-the-art Cloud services and tools, and we describe the technical choices that we made.
Every city has problems related to infrastructure, services or security. Unfortunately, most cities lack of an on-line service or platform where citizens can complain about those problems. Typically there is only an email address or phone number where they can call, but only during working hours, which often results in frustration and long processing time until local authorities can solve those problems. In this article, we present HeyCity, a social-oriented application and platform that addresses this problem, by making the citizen an active part of the solution, and therefore increases responsibility. HeyCity provides a technological answer where users can report problems using their smartphone and collaborate with other citizens and local authorities to solve the problems. To be able to handle a large number of users distributed in different cities, HeyCity was deployed on the Cloud. We describe the design, development, deployment and execution of HeyCity on state-of-the-art Cloud services and tools, and we describe the technical choices that we made.
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Vol. 1, No. 15