RELACIÓN ENTRE COMPROMISO NORMATIVO Y APOYO ORGANIZACIONAL PERCIBIDO EN EMPLEADOS DE OFICINA
Abstract
El presente trabajo es una profundización de la investigación realizada por Larrea (2017), enfocado en establecer las relaciones entre el Compromiso Organizacional y el Apoyo Organizacional Percibido sobre datos de 142 empleados de una compañía de servicios profesionales de la ciudad de La Paz. El propósito de este artículo es examinar específicamente la relación entre la Percepción de Apoyo Organizacional - AOP (Eisenberger y Stinglhamber, 2011) y el Compromiso Organizacional - CO en su componente Normativo profundizado por Meyer y Parfyonova (2010). La propuesta de Blau (2008) sobre el intercambio y la reciprocidad brinda el marco apropiado para explorar estas relaciones. Los resultados fueron analizados haciendo evidentes las respuestas a los reactivos más relevantes de ambas escalas, de modo que los responsables de las prácticas de recursos humanos de las organizaciones identifiquen los argumentos que hacen a la construcción del compromiso y a la percepción de apoyo de la organización, involucrando a los supervisores directos. El proceso estadístico confirma la presencia de ambas variables, los contenidos que las definen, la uni-dimensionalidad del AOP y la representación de los tres componentes en el CO. Además, se hace evidente la relación entre la percepción de apoyo organizacional y su derivación en compromiso, en particular en el componente Normativo del compromiso.
The present work is a deepening of the research done by Larrea (2017) focusing in establishing the relationships between the Organizational Commitment and the Perceived Organizational Support on data of 142 employees of a professional service company of La Paz city. The purpose of this article is to examine specifically the relationship between Perceived Organizational Support - POS (Eisenberger and Stinglhamber, 2011) and Organizational Commitment - CO in its Normative component explained by Meyer and Parfyonova (2010). Blau's (2008) proposal on exchange and reciprocity provides the appropriate framework for exploring these relationships. The results were analyzed making evident the answers to the most relevant reactants of both scales, so then the people responsible for the human resource practices of the organizations identify the arguments that make to the construction of the commitment and the perception of support of the organization, through their direct supervisors. The statistical process confirms the presence of both variables, the contents that define them, in terms of the single dimension of AOP and the three components in the CO. In addition to the evident relationship between the perception of organizational support and its derivation in commitment, particularly in the normative component of commitment.
The present work is a deepening of the research done by Larrea (2017) focusing in establishing the relationships between the Organizational Commitment and the Perceived Organizational Support on data of 142 employees of a professional service company of La Paz city. The purpose of this article is to examine specifically the relationship between Perceived Organizational Support - POS (Eisenberger and Stinglhamber, 2011) and Organizational Commitment - CO in its Normative component explained by Meyer and Parfyonova (2010). Blau's (2008) proposal on exchange and reciprocity provides the appropriate framework for exploring these relationships. The results were analyzed making evident the answers to the most relevant reactants of both scales, so then the people responsible for the human resource practices of the organizations identify the arguments that make to the construction of the commitment and the perception of support of the organization, through their direct supervisors. The statistical process confirms the presence of both variables, the contents that define them, in terms of the single dimension of AOP and the three components in the CO. In addition to the evident relationship between the perception of organizational support and its derivation in commitment, particularly in the normative component of commitment.
Description
Vol. 16, No. 2
Keywords
Apoyo Organizacional Percibido-POS, Compromiso Organizacional, Compromiso Normativo, Empleados de Servicios Profesionales, Perceived Organizational Support - POS, Organizational Commitment, Normative Commitment, Professional Services Employees, Apoio Organizacional Percebido - AOP, Compromisso Organizacional, Compromisso Normativo, Funcionários dos Serviços Profissionais