Transformación digital de procesos aduaneros y productividad laboral en Train Perú SAC durante la pandemia
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Abstract
La transformación digital es crucial en la evolución del sector aduanal, actuando como motor de cambio más allá de la tecnología. Esta investigación tuvo como objetivo determinar la relación de la transformación digital y sus dimensiones en la productividad laboral de los colaboradores de la Agencia de Aduanas TRAIN PERÚ durante la pandemia. Se utilizó un diseño no experimental, descriptivo correlacional, con una muestra de 52 colaboradores a quienes se les aplicaron dos cuestionarios. Los resultados demuestran que la transformación digital en la organización se percibió positivamente, optimizando la eficiencia operativa. Cada mejora digital se asocia con aumento de 0.70 en productividad laboral, los canales digitales son la dimensión más influyente, con calificación de 0.652. Se detectan áreas sensibles a mejorar en normatividad y automatización digital, por lo que se recomienda la implementación de programas de capacitación para maximizar el potencial de estas herramientas y facilitar la adaptación a nuevas tecnologías en un entorno comercial complejo.
Digital transformation is crucial in the evolution of the customs sector, acting as a driver of change beyond technology. This research aimed to determine the relationship between digital transformation and its dimensions in the labor productivity of employees of the TRAIN PERU Customs Agency during the pandemic. A non-experimental, descriptive correlational design was used, with a sample of 52 employees to whom two questionnaires were applied. The results show that digital transformation in the organization was perceived positively, optimizing operational efficiency. Each digital improvement is associated with an increase of 0.70 in labor productivity, digital channels are the most influential dimension, with a score of 0.652. Sensitive areas to improve in regulations and digital automation are detected, so the implementation of training programs is recommended to maximize the potential of these tools and facilitate adaptation to new technologies in a complex commercial environment.
Digital transformation is crucial in the evolution of the customs sector, acting as a driver of change beyond technology. This research aimed to determine the relationship between digital transformation and its dimensions in the labor productivity of employees of the TRAIN PERU Customs Agency during the pandemic. A non-experimental, descriptive correlational design was used, with a sample of 52 employees to whom two questionnaires were applied. The results show that digital transformation in the organization was perceived positively, optimizing operational efficiency. Each digital improvement is associated with an increase of 0.70 in labor productivity, digital channels are the most influential dimension, with a score of 0.652. Sensitive areas to improve in regulations and digital automation are detected, so the implementation of training programs is recommended to maximize the potential of these tools and facilitate adaptation to new technologies in a complex commercial environment.
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Vol. 4, No. 8