Derechos colectivos y la interculturalidad: Transformando la atención sanitaria
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Vive Rev. Salud
Abstract
Introducción: En contextos cada vez más diversos, comprender y abordar las necesidades específicas de diferentes grupos culturales desde una perspectiva de derechos colectivos se revela crucial para superar las inequidades y construir sistemas de salud más justos, accesibles y culturalmente competentes. Objetivo: El objetivo fue evaluar el enfoque intercultural en el Hospital General San Juan de Riobamba. Metodología: La metodología es cuantitativa, tipo analítico descriptivo y con un diseño no experimental. La muestra incluyó 15 pacientes, 10 integrantes del personal de y cinco responsables de áreas administrativas. La recolección de datos se llevó a cabo mediante la aplicación de entrevistas semiestructuradas y cuestionarios estructurados, diseñados para explorar las percepciones y experiencias de cada grupo de participantes en relación con el enfoque intercultural en la atención sanitaria. Resultados: Los hallazgos evidencian una doble fractura sistémica en el Hospital San Juan de Riobamba. Por un lado, la polarización en la autopercepción del personal (45.5% preparado y 45.5% no preparado) refleja una formación intercultural discontinua y no estandarizada, lo que limita su capacidad para atender adecuadamente las necesidades culturales de estos pacientes. Conclusiones: La percepción de desatención cultural puede contribuir a la desconfianza en el sistema de salud, lo que podría resultar en un acceso limitado a servicios médicos. Por lo tanto, es fundamental que el Hospital General San Juan de Riobamba implemente estrategias efectivas para mejorar la atención intercultural.
ABSTRACS Introduction: In increasingly diverse contexts, understanding and addressing the specific needs of different cultural groups from a collective rights perspective is crucial for overcoming inequities and building more equitable, accessible, and culturally competent healthcare systems. Objective: The objective was to evaluate the intercultural approach at the San Juan de Riobamba General Hospital. Methodology: The methodology is quantitative, descriptive, and analytical, with a non-experimental design. The sample included 15 patients, 10 staff members, and five administrative department managers. Data collection was conducted through semi-structured interviews and structured questionnaires designed to explore the perceptions and experiences of each participant group in relation to the intercultural approach in healthcare. Results: The findings reveal a double systemic fracture at the San Juan de Riobamba Hospital. On the one hand, the polarization in staff self-perception (45.5% trained and 45.5% untrained) reflects discontinuous and non-standardized intercultural training, which limits their ability to adequately address the cultural needs of these patients. Conclusions: The perception of cultural neglect can contribute to distrust in the healthcare system, which could result in limited access to medical services. Therefore, it is essential that the San Juan de Riobamba General Hospital implement effective strategies to improve intercultural care.
ABSTRACS Introduction: In increasingly diverse contexts, understanding and addressing the specific needs of different cultural groups from a collective rights perspective is crucial for overcoming inequities and building more equitable, accessible, and culturally competent healthcare systems. Objective: The objective was to evaluate the intercultural approach at the San Juan de Riobamba General Hospital. Methodology: The methodology is quantitative, descriptive, and analytical, with a non-experimental design. The sample included 15 patients, 10 staff members, and five administrative department managers. Data collection was conducted through semi-structured interviews and structured questionnaires designed to explore the perceptions and experiences of each participant group in relation to the intercultural approach in healthcare. Results: The findings reveal a double systemic fracture at the San Juan de Riobamba Hospital. On the one hand, the polarization in staff self-perception (45.5% trained and 45.5% untrained) reflects discontinuous and non-standardized intercultural training, which limits their ability to adequately address the cultural needs of these patients. Conclusions: The perception of cultural neglect can contribute to distrust in the healthcare system, which could result in limited access to medical services. Therefore, it is essential that the San Juan de Riobamba General Hospital implement effective strategies to improve intercultural care.
Description
Vol. 8, No. 23