Gestión de habilidades comunicativas y satisfacción laboral en el personal de enfermería en un Hospital Nacional Lima, Perú
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Abstract
La gestión de habilidades comunicativas y la satisfacción laboral constituyen factores determinantes para el desempeño del personal de salud, pues influyen en la calidad de las interacciones, la eficiencia organizacional y el bienestar profesional. En este marco, el estudio tuvo como objetivo determinar la relación entre la gestión de habilidades comunicativas y la satisfacción laboral en el personal de enfermería de un hospital nacional en Lima, Perú. Se aplicó un enfoque cuantitativo con diseño descriptivo, utilizando cuestionarios estandarizados en una muestra de 123 enfermeros. Los hallazgos revelaron que las habilidades comunicativas se concentraron en un nivel medio (82,1%-89,4%), con bajo porcentaje en el nivel alto, especialmente en empatía (8,1%). La satisfacción laboral mostró un predominio de nivel medianamente satisfecho (23,6%-69,9%), con debilidades en condiciones laborales (17,9% insatisfechos) y beneficios remunerativos (0,8% muy satisfecho). Se concluye que, aunque existe una base aceptable, es necesario fortalecer la empatía, el respeto y el clima laboral.
Communication skills management and job satisfaction are determining factors in the performance of healthcare personnel, as they influence the quality of interactions, organizational efficiency, and professional well-being. Within this framework, the study aimed to determine the relationship between communication skills management and job satisfaction among nursing staff at a national hospital in Lima, Peru. A quantitative approach with a descriptive design was applied, using standardized questionnaires in a sample of 123 nurses. The findings revealed that communication skills were concentrated at a medium level (82.1%-89.4%), with a low percentage at the high level, especially in empathy (8.1%). Job satisfaction showed a predominance of moderately satisfied (23.6%-69.9%), with weaknesses in working conditions (17.9% dissatisfied) and remuneration benefits (0.8% very satisfied). It is concluded that, although there is an acceptable basis, it is necessary to strengthen empathy, respect, and the work environment.
Communication skills management and job satisfaction are determining factors in the performance of healthcare personnel, as they influence the quality of interactions, organizational efficiency, and professional well-being. Within this framework, the study aimed to determine the relationship between communication skills management and job satisfaction among nursing staff at a national hospital in Lima, Peru. A quantitative approach with a descriptive design was applied, using standardized questionnaires in a sample of 123 nurses. The findings revealed that communication skills were concentrated at a medium level (82.1%-89.4%), with a low percentage at the high level, especially in empathy (8.1%). Job satisfaction showed a predominance of moderately satisfied (23.6%-69.9%), with weaknesses in working conditions (17.9% dissatisfied) and remuneration benefits (0.8% very satisfied). It is concluded that, although there is an acceptable basis, it is necessary to strengthen empathy, respect, and the work environment.
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Vol. 5, No. 11