Public organization management: Trade Union Cafeteria Plan of Volgograd State University

Abstract

The article analyses the effectiveness of the current project of systematic social package expansion according to the flexible management system in the Trade Union Organization of Workers of Volgograd State University. The application of such methodologies as customer / product development, Total Quality Management and empathic design has allowed focusing on the customization of social benefits on the Cafeteria Plan menu. The solution to the problem of combining production management and social benefits distribution in a public organization constitutes the novelty of this project. The authors conclude that the use of flexible and situational methods in the system management of an enterprise has enabled creating breakthrough product innovations in the services and benefits sector, extending their action to a wide range of users in the region, as well as applying this practical experience in the work of trade union organizations of other Russian universities.